Support & Complaints
Already a customer? Submit a complaint or technical issue and our support team will respond quickly.
Frequently asked questions
How do I submit a complaint?
Open the contact form, choose "Complaint or Feedback" and describe the issue with as much detail as possible (account, date, screenshots). Complaints are routed to support within 4 hours and resolved within 48 hours.
What are your support response times?
Complaints: within 4 hours. General inquiries: 24 hours. Partnership requests: 48 hours. Supplier applications: 5 business days. All times are during business days (Sun–Thu).
I have an urgent production issue — how do I escalate?
Call our support line at +966 11 234 5678 and write "URGENT" in the subject of any email to support@tetco.sa. Critical incidents are picked up 24/7.