Question 1

How do I register as a supplier?

Accepted Answer

Use the contact form, select "Suppliers & Procurement" and provide your company name and commercial registration number. Our procurement team reviews new applications within five business days.

Question 2

How do I request a press release or interview?

Accepted Answer

Email media@tetco.sa or use the contact form with "Media & Press" selected. Include the publication, deadline and the topic — we route it to the communications team the same day.

Question 3

How do I become a TETCO partner?

Accepted Answer

Send us a brief on your company and the partnership type you are seeking (technology, channel, integration). Choose "Partnerships" in the form and our partnerships team will reply within 48 hours.

Question 4

What products does TETCO offer?

Accepted Answer

TETCO delivers custom software, AI-driven solutions, digital transformation programs, IT consulting, cybersecurity services and cloud infrastructure. Visit the Products page for the full catalog or the Solutions page for industry-specific bundles.

Question 5

What are TETCO's working hours?

Accepted Answer

Sunday to Thursday, 8:00 AM to 5:00 PM (KSA time). Friday and Saturday are weekends. Inquiries received outside hours are handled the next business day.

Question 6

How do I submit a complaint?

Accepted Answer

Open the contact form, choose "Complaint or Feedback" and describe the issue with as much detail as possible (account, date, screenshots). Complaints are routed to support within 4 hours and resolved within 48 hours.

Question 7

Where can I see TETCO's open positions?

Accepted Answer

Visit the Careers page to browse open roles. Each posting includes the team, location, requirements and a direct apply form.

Question 8

What types of partnerships do you offer?

Accepted Answer

Technology partnerships, channel and reseller agreements, R&D collaborations, and government / private sector strategic partnerships.

Question 9

How do I request a product demo or a quote?

Accepted Answer

Open the contact form below, choose "Products & Solutions" as the inquiry type and describe your use case. Our sales team replies within one business day.

Question 10

What documents are required to qualify as a supplier?

Accepted Answer

A valid commercial registration, a tax (VAT) certificate, your company profile and at least three reference projects. Additional certifications may be required by service line.

Question 11

How do I apply for a job at TETCO?

Accepted Answer

Open the role on the Careers page and use the apply form to upload your CV. We confirm every application by email and contact shortlisted candidates within two weeks.

Question 12

Do you have a media kit (logos, photos, fact sheet)?

Accepted Answer

Yes — send a request through the contact form and we will share the latest media kit with usage guidelines.

Question 13

What are your support response times?

Accepted Answer

Complaints: within 4 hours. General inquiries: 24 hours. Partnership requests: 48 hours. Supplier applications: 5 business days. All times are during business days (Sun–Thu).

Question 14

Where is TETCO headquartered?

Accepted Answer

Our headquarters is in Riyadh, Saudi Arabia. The map at the bottom of this page shows the exact location.

Question 15

Which channel should I use to reach you?

Accepted Answer

For most requests use the contact form on this page — it routes the message to the right team automatically. For urgent issues call +966 11 234 5678. For media use media@tetco.sa, for careers careers@tetco.sa.

Question 16

I have an urgent production issue — how do I escalate?

Accepted Answer

Call our support line at +966 11 234 5678 and write "URGENT" in the subject of any email to support@tetco.sa. Critical incidents are picked up 24/7.

Question 17

Which industries does TETCO serve?

Accepted Answer

We work across government, energy, financial services, healthcare and education. The Solutions page lists tailored offerings per sector.

Question 18

Do you offer internships or co-op programs?

Accepted Answer

Yes — we host trainees in software engineering, data, project management and marketing. Submit the contact form, choose "Careers & Jobs" and write "Internship" as the job position.

Question 19

How can I check my tender or PO status?

Accepted Answer

Send a message via the contact form with the tender or PO reference number and we will route it to the procurement officer in charge.

Question 20

Do you provide support in English and Arabic?

Accepted Answer

Yes — our team responds in either language. The website is fully bilingual; toggle the language from the navigation bar.

Question 21

What is MOSADAQA and who is it for?

Accepted Answer

MOSADAQA is TETCO's official platform for verifying and authenticating educational certificates issued in Saudi Arabia for non-Saudi holders. It is used by Saudi and international authorities, embassies, universities and employers that need a trusted way to confirm a certificate is genuine.

Question 22

How do I request verification of a certificate through MOSADAQA?

Accepted Answer

Authorized entities submit a verification request through the MOSADAQA portal by entering the certificate details and the beneficiary information. The platform links electronically to the issuing institution and returns an authenticated report, usually within the same business day. Individual certificate holders should request verification through their accepting entity (university, employer, embassy) rather than directly.

Question 23

Can we integrate MOSADAQA with our institution's systems?

Accepted Answer

Yes. MOSADAQA exposes secure APIs for beneficiary entities to automate bulk verification inside their HR, admissions or licensing systems. Request integration through the contact form by selecting 'Products & Solutions' and choosing MOSADAQA — our integration team will share the technical documentation and a sandbox credential within two business days.

Question 24

How long does a MOSADAQA verification take?

Accepted Answer

Most verification requests are completed on the same business day thanks to direct electronic linkage with issuing institutions. Requests that require manual review (unusual issuance year, non-digitized records) may take 2–3 business days; you can track the status in real time from the requester dashboard.

Question 25

What is TAHADI?

Accepted Answer

TAHADI is a national platform that organizes challenges and innovation competitions for schools and universities across the Kingdom. It provides tools for launching challenges, reviewing submissions, scoring, and announcing winners — all in one workflow.

Question 26

How can a school register to participate in TAHADI?

Accepted Answer

Accredited schools are onboarded by a supervising authority (Ministry of Education office or partner organization). If your school has not yet received an invitation, open a contact request — select 'Products & Solutions', mention TAHADI, and the program team will guide your institution through the eligibility and onboarding steps.

Question 27

How are submissions in TAHADI evaluated?

Accepted Answer

Each challenge publishes its own evaluation rubric before submissions open. Judges — chosen from educators, subject-matter experts and industry partners — score submissions inside TAHADI against the published rubric. Participants receive structured feedback whether they win or not, which is part of the educational value of the platform.

Question 28

Can a company sponsor or launch a challenge on TAHADI?

Accepted Answer

Yes. Companies and government bodies can sponsor existing challenges or launch their own themed competitions targeted at specific grade levels or skills. Submit a partnership request through the contact form and select 'Partnerships & Agreements' with a note mentioning TAHADI; the program team will reply with the partnership pack.

Question 29

What does MADARS offer educational institutions?

Accepted Answer

MADARS is an integrated school management platform covering student records, attendance, classroom scheduling, assessments and communication with parents. It is designed around the K-12 context in Saudi Arabia and integrates with national education systems where required.

Question 30

How does onboarding a new school to MADARS work?

Accepted Answer

Onboarding usually takes 2–4 weeks depending on school size. It includes data migration from existing spreadsheets or legacy systems, staff training, and a pilot term before full cutover. A dedicated success manager is assigned to each school during the first academic term.

Question 31

Do parents get access to MADARS?

Accepted Answer

Yes. Parents receive their own credentials and can view grades, attendance, homework, teacher messages and school announcements through the parent portal and mobile app. Access is scoped to their own children, and every school controls which data categories are visible to parents.

Question 32

How does MADARS protect student data?

Accepted Answer

All student data is hosted inside Saudi Arabia on infrastructure that meets national data-protection standards. Access is role-based (school admin, teacher, parent, student) with full audit logs, and sensitive actions require two-factor authentication. Data export and retention policies are configurable per school.

Question 33

What does MASROOF do?

Accepted Answer

MASROOF is an end-to-end financial platform for educational institutions: tuition billing, fee collection, scholarships, refunds and financial reporting. It plugs into school management systems so that finance teams don't maintain data in two places.

Question 34

Which payment methods does MASROOF support?

Accepted Answer

MASROOF supports mada, Visa, Mastercard, Apple Pay, STC Pay and direct bank transfer through SADAD. Institutions can enable or disable specific methods, and payment fees can be absorbed by the institution or passed to the payer per fee type.

Question 35

How are refunds handled in MASROOF?

Accepted Answer

Authorized finance users can issue partial or full refunds from MASROOF against the original payment; the refund is automatically reconciled in the institution's financial reports and reflected on the payer's receipt. All refund actions are logged with actor, amount and reason for audit.

Question 36

What financial reports does MASROOF provide?

Accepted Answer

Out of the box MASROOF provides cash-collection, aging, scholarship usage, refund and per-class revenue reports. Reports can be exported to Excel or PDF, scheduled to be emailed, or consumed via API into the institution's BI tool.

Question 37

What is Study in KSA?

Accepted Answer

Study in KSA is the national platform for international students applying to Saudi universities. It lets students browse accredited programs, compare scholarships, submit a single application to multiple institutions, and track decisions — all without paper documents.

Question 38

Who can apply through Study in KSA?

Accepted Answer

Non-Saudi students who hold a recognized secondary-school certificate (for undergraduate programs) or a recognized bachelor's/master's degree (for postgraduate programs) may apply. Each university also publishes its own additional criteria (language, minimum GPA, specific subjects) visible in the program's detail page on the platform.

Question 39

Are scholarships available through Study in KSA?

Accepted Answer

Yes. The platform lists government-funded scholarships, university-funded scholarships and partner programs, including details on tuition coverage, monthly stipend, health insurance, and round-trip travel. Students can filter programs by scholarship availability before applying.

Question 40

What happens after I'm accepted through Study in KSA?

Accepted Answer

Once accepted, the platform walks you through the next steps: generating your acceptance letter, issuing the student visa through the Ministry of Foreign Affairs, arrival and housing coordination, and university enrollment. You'll see a personalized checklist with deadlines until your first day of class.

Contact Us

How can we help you?

Pick the product you need help with

Browse by topic

Most popular questions

Contact Information

Address

Phone

Email

Working Hours

Follow us

Quick links

Find us on the map

Direct contact with our team